You can request our Return & Refund Service:
- Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Enterprise product does not support return service if has been activated.).
- Within 14 calendar days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where:
- It is requested beyond 14 calendars days of receiving a product.
- A product sent to DRONE ENTERPRISE (Drone.my) for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
- A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
- Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
- Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
- Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
- A product is not delivered to DRONE ENTERPRISE (Drone.my) within seven 7 calendar days after Return & Refund Service confirmation is sent from DRONE ENTERPRISE (Drone.my).
- Other circumstances stated in this policy.
Return & Refund Instructions
If you would like to apply for a return and refund, please request refund within 14 calendar days of receiving your product(s).
- Log into your Drone.my account.
- Go to “My Orders”.
- Find the order you would like to return.
- Contact us by email ([email protected]) or Whatsapp (+60192221619) with your order number and the photo of the item(s) you would like to return.
We will review your return and refund application within 2 working days.
Note: Refund processing may be delayed during the event.
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.
Coupons and Credit Refunds
After the order has been refunded, the coupons and credits will be refunded to your account and can be used again within the effective dates.
For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.